AltoEdge Shipping Services

This page provides a summary of shipping methods for AltoEdge Hardware products.

Note that not all shipping methods are offered for all products. We endeavour to provide you with the best choice based on the products and the quantities that you wish to purchase.

When orders are placed through our website, it can take up to 12-18 hours for the order to be shipped. Due to the automation of our dispatch process, we are unable to cancel any orders prior to shipment.

AltoEdge has shipping warehouses located in Palisades Park - New Jersey, Lindon - Utah, Canberra - Australia, and Melbourne - Australia. The products shipped by each warehouse are detailed below.

The shipping services that we use, along with estimated delivery times, are detailed below.

United Parcel Service (UPS)

UPS is a courier-type service that offers delivery to most countries around the world. UPS handle the package from the start to the end, ensuring better service and on-time delivery. UPS packages always feature full tracking notifications.

UPS Ground

This method is used for packages being shipped within the USA (except Hawaii and Puerto Rico - see USPS shipping below). Delivery time varies depending upon the destination.

For packages containing VEC Foot Pedals, Spectra Headsets, and the CMVECCM1000 conference device, these are all shipped from our Palisades Park, New Jersey warehouse.

For all other items with the *exception* of TELCURL Telephony Boards (see EMS service) and CRTRI Call Recording Adapters (see Australia Post service), these are shipped from our warehouse in Lindon, Utah. Shipping times are seen in the map below.

  • Palisades Park, New Jersey Warehouse Shipping Times

  • Lindon, Utah Warehouse Shipping Times

FedEx

FedEx is a courier-type service that offers delivery to most countries around the world. FedEx handle the package from the start to the end, ensuring better service and on-time delivery. FedEx packages always feature full tracking notifications.

FedEx International Priority

This shipping method is used for all international packages containing VEC Foot Pedals, Spectra Headsets, and the CMVECCM1000 conference device. Shipments are dispatched from our Palisades Park, New Jersey warehouse. Delivery time is up to 7 days depending on the destination.

United States Postal Service (USPS)

The US Postal Service offers international services to most countries around the world. The service itself is not an international one, but instead depends on the postal service in the destination country to deliver its shipments.

USPS shipping is offered on international packages for items dispatched from our Lindon, Utah Warehouse. This means all items *except* the VEC Foot Pedals, Spectra Headsets, the CMVECCM1000 conference device, and the TELCURL Telephony Boards.

The USPS Shipping Methods we offer are as follows.

First Class Mail International Package

This is the cheapest shipping method available. Packages sent using this method have no tracking available and take up to 30 days to reach their destination.

Priority Mail International

Packages sent using this method take up to 14 days to reach their destination. Tracking is provided in some cases, however USPS can only guarantee tracking showing if the package has been delivered or not.

USPS Priority Mail is used for packages shipped to Hawaii and Puerto Rico.

Express Mail International

Packages sent using this method take up to 8 days to reach their destination. Full tracking is provided on all Express Mail shipments.

Global Express Guaranteed (GXG)

This is a premium international shipping service that uses FedEx Express for transportation. GXG packages are shipped with a guaranteed delivery date depending on the destination. This is usually anywhere from 1-7 days.

Tracking

For USPS shipments where a tracking number is supplied, the tracking number can work on the USPS tracking website, as well as the website of your local postal service. The major (known) USPS Mail Service partners are as follows:

EMS Worldwide

EMS is an international courier-type service that depends on local postal services for delivery of packages. They ship to a limited number of countries, such as Hong Kong, USA, Japan, Korea and Australia.

We use this service for all TELCURL Telephony Board shipments. These packages are dispatched from the manufacturer in China.

Australia Post

Australia Post is the choice of service for customers in Australia and New Zealand. Our warehouse in Canberra, Australia ships VEC Foot Pedals, Spectra Headsets, CAHTA Telephony boards, and the Video Capture Devices.

We have another warehouse in Melbourne, Victoria which ships the VPE Foot Pedals both within Australia and to nearby countries in the Southern Hemisphere.

We also have a third warehouse in Melbourne, Victoria which ships the CRTRI Call Recording Adapters. This warehouse is the only shipping warehouse for this product, therefore shipments are sent both locally (1-3 days service) and internationally (10-15 days service on average, but can take up to 30 days).

Shipments within Australia use the Express Post service (1-3 days service), while for New Zealand we ship by Registered Air Mail (up to 7 days on average).